Refund policy
Cancellation
We understand that you may change your mind about your purchase.
You have the right to cancel within 14 calendar days of purchase if you simply change your mind. If more than 14 calendar days have gone by since your purchase date, unfortunately we are unable to offer a cancellation or refund, unless otherwise agreed by Salon Invitation Ltd.
To be eligible for cancellation, you must first send your cancellation and refund request by email to:
help@salon-invitation.com
To help us review your request as quickly as possible, please include:
- your full name
- your unique Salon Invitation number, printed at the bottom of your Salon Invitation
- the partner salon named on your Salon Invitation
If your email is received within 14 calendar days of purchase, and you have not redeemed any visits at the salon, you will be eligible to cancel your purchase and receive a refund in line with our refund and cancellation policy.
No refund can be processed until the physical Salon Invitation has been returned and removed from circulation.
Once your cancellation request has been reviewed, our Customer Service Team will confirm the correct return instructions in writing.
Refund and Cancellation Policy Printed on Your Salon Invitation
The refund and cancellation policy is also printed on the back of the physical Salon Invitation issued to the customer.
The printed policy states:
“All refund requests must be made via email to help@salon-invitation.com. Anyone purchasing this Salon Invitation is entitled to cancel their purchase within fourteen (14) days of purchase. Refund requests outside this period will not be accepted. No refund can be accepted without the Salon Invitation being returned. An administration fee of £20 is applied to replace a lost/stolen Salon Invitation & to process a refund request. The ‘Date of Purchase’ is the date the purchaser became the bearer of the Salon Invitation.”
This means:
- refund and cancellation requests must be made by email to help@salon-invitation.com
- refund requests must be made within 14 days of purchase
- no refund can be accepted without the physical Salon Invitation being returned
- an administration fee of £20 is applied to replace a lost or stolen Salon Invitation and to process refund or cancellation requests
Returning Your Salon Invitation
No refund can be processed until the physical Salon Invitation has been returned and removed from circulation.
Once your cancellation request has been reviewed, our Customer Service Team will confirm the correct return instructions in writing.
Please do not send your Salon Invitation to any address until Customer Service has confirmed the correct return location for your specific Salon Invitation.
The correct return location may depend on the partner salon linked to your Salon Invitation. In most cases, you will be asked to return your Salon Invitation directly to the relevant partner salon, either by post or in person.
If returning your Salon Invitation by post, we strongly recommend using a secure or trackable postal service, such as Royal Mail Signed For or Tracked Delivery, and keeping your proof of postage.
If returning your Salon Invitation in person, the salon team will notify us about your return.
Refunds
No refund will be processed until the physical Salon Invitation has been received back and confirmed as removed from circulation, or until you provide evidence, such as proof of postage or tracking confirmation, that it has been sent back to the correct return location.
Once the return has been confirmed, your refund will be processed back to the original payment method used at checkout.
We aim to process eligible refunds within 14 days of the Salon Invitation being received back, or within 14 days of receiving valid proof that it has been sent back to the correct return location.
Administration Fee
An administration fee of £20 is applied to replace a lost or stolen Salon Invitation and to process refund or cancellation requests.
Where the administration fee applies, it is deducted from the original purchase amount when the refund is processed. No separate payment is required.
The administration fee reflects the genuine business costs associated with issuing, managing, cancelling and removing a physical Salon Invitation from circulation. This includes reviewing and recording the cancellation request, updating the records linked to the unique Salon Invitation number, liaising with the relevant partner salon, confirming the physical Salon Invitation has been returned and removed from circulation, and processing the refund back to the original payment method.
Late or Missing Refunds
If your refund has been processed but you have not yet received the funds, please first check your bank account or payment provider account again.
You may also need to contact your bank, card provider or third-party payment provider, as it can take time for a refund to be officially posted.
If you have completed these steps and still have not received your refund, please contact us at: help@salon-invitation.com
Return Postage
You are responsible for paying your own return postage costs unless otherwise agreed by Salon Invitation Ltd.
Return postage costs are non-refundable.
We strongly recommend using a secure or trackable postal service and keeping your proof of postage, as Salon Invitation Ltd cannot confirm a refund until the Salon Invitation has been received back or valid proof of return has been provided.