Shipping policy

FREE SHIPPING IN UK

All orders include FREE Royal Mail Signed For 1st Class delivery in the UK. Aiming to deliver the next working day including Saturdays. While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of our carriers, we will assist our customers in any deficiency in third-party shipping services. 

PROCESSING TIME

It will take 1 business day to process your order.  If your order is placed by 2 pm GMT, it will ship the same day. If your order is placed after 2 pm GMT, your order will ship the next day. 

We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1 business day, please double check your junk/spam or promotions folder. We cannot be held accountable for any delays caused by the carrier. 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

Your package will require a signature. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address). 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at help@salon-invitation.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to us, we can then ship it to the correct address or provide you with a full refund.